Terms & Conditions

Last updated: 5 November 2026

Short and simple. By ordering or using a BigFamily.in family tree, you agree to these terms.

1. About this website

BigFamily.in provides private family-tree websites for families, with logins for relatives, roles for helpers and an admin dashboard. The person who orders is the “Family Admin”.

2. Payment

Your plan, price and any extras are agreed with you directly before you pay. You pay us as agreed, and we confirm it with a receipt. The price agreed with you is the price you pay.

3. No refunds, no cancellations

Once an order is agreed or paid, it cannot be cancelled and payments are not refunded. If we charge you by mistake, we will correct it. Please renew before your end date. If a renewal is not paid, your tree is paused (nobody can open it), and we keep your data for at least 90 days so you can still renew.

4. Your family tree

The information in your tree is yours. The person who orders (the Family Admin) is responsible for who gets a login, for keeping passwords private, and for having the right to add the information. Please respect relatives who ask for their details to be changed or removed, and take extra care with photos and details of children.

5. Fair use

Do not add unlawful or abusive content, try to see another family’s data, or harm the service. We may pause a tree that breaks these rules.

6. Availability and liability

We work to keep the service running, but we cannot promise it is always available or error-free. Please download a backup of your tree from the dashboard from time to time. The service is provided “as is”, and our total liability is limited to the amount you paid us in the last 12 months, as far as the law allows.

7. Changes and contact

We may update these terms; the date above shows the latest version. These terms follow the law of the country where the service provider is established. Questions? Email [email protected] or use the WhatsApp chat. See also our Privacy Policy.