Privacy Policy
Last updated: 5 November 2026
Family information is personal. This is what we collect and how we look after it. We do not sell personal information.
1. What we collect
- Website visitors: anonymous visit information (the page, device type, the site you came from, and your approximate country from your IP address, which we do not store) and which buttons are tapped. No cookies on this website.
- If you message or call us: your name, number and what you tell us.
- Customers: contact details, plan and payment records.
- Inside a family tree: what the family adds (names, dates, relationships, photos, phone numbers) and their logins. Passwords are stored only in scrambled form that we cannot read. If you turn on phone notifications, we store the address of your phone’s notification service so we can send them; you can turn them off at any time.
2. Who sees it
A family tree is private: only the people the Family Admin allows can open it, and each role sees different things. We use a hosting provider to store data, and a few services to do their job: WhatsApp, an IP-to-country lookup, Google Fonts, and OpenStreetMap for the family map. If you ask us for help, or to keep the service safe, BigFamily Support may open a read-only view of a tree (names, relationships, dates and photos, never phone numbers, logins or passwords). Each visit is logged where the Family Admin can see it. We may share information if the law requires it.
3. Keeping it safe
Each family has its own database, connections use HTTPS, and visit statistics are kept for about 13 months. Tree data is kept while the plan is active and for at least 90 days after it ends. No system is completely secure, so please keep your passwords safe.
4. Your choices
You can ask to see, correct, export or delete your personal information. For details inside a family tree, please start with that family’s admin. Contact us at [email protected] or on the WhatsApp chat. If we change this policy, the date above will change. See also our Terms & Conditions.